Refund policy

Return, Refund & Exchange Policy

At YES6, we prioritize the hygiene and comfort of our customers. Due to the personal nature of our products, we do not accept general returns or exchanges for innerwear. We believe in transparency and quality, so we maintain a straightforward policy: refunds, replacements, or exchanges are only issued if a product arrives in a compromised condition.

Eligibility for Refunds, Replacements & Exchanges You are eligible for a refund, replacement, or exchange only if:

  • The product was damaged during shipping.

  • The product arrived with a clear manufacturing defect.

Return Window

  • All requests regarding damaged or defective products must be submitted within 48 hours of receiving your delivery.

Condition of Returned Items To process your request, the item must meet all of the following conditions:

  • Unused & Unwashed: The product must be completely unworn and unwashed.

  • Tags Attached: All original product tags must be fully intact and attached to the garment.

  • Original Packaging: The item must be in its original, undamaged packaging.

Return Shipping & Costs

  • Return Label: If your return is approved, we will send you a pre-paid shipping label via email or WhatsApp to return the item to us at no cost to you.

  • Return Costs: There are no return shipping costs for the customer if the item is damaged or defective.

  • Restocking Fee: We do not charge any restocking fees.

How to Request a Resolution

  1. Report the Issue: Contact our support team via WhatsApp/Call at +91 8189936899 or through Email at customersupport@yes6.in within 48 hours of receiving your delivery.

  2. Provide Details: Please include your Order Number, a brief description of the defect or damage, and Visual Proof (Clear photos or an unboxing video demonstrating the defect or shipping damage).

  3. Resolution: Our team will review your request. If approved, we will immediately process a refund to your original payment method, arrange for a replacement shipment, or facilitate an exchange.

Important Notes

  • We cannot issue refunds, replacements, or exchanges for sizing issues, change of mind, or any product that shows signs of being worn, tampered with, or used.

  • Proof of purchase (original order number or invoice) is required for all requests.

Contact Info
YES6 Industries
New No 44B, Thottiya Palayam,
Muthur Kangeyam Taluk,
Tiruppur,
Tamil Nadu 638105,
India

Call and WhatsApp Support: +91 8189936899
Email Support: customersupport@yes6.in